1. Where we ship

We ship across India through our logistics partner, Primarc Pecan Retail Limited. We do not ship outside India. Serviceability is confirmed by pin code at checkout; if your pin code becomes non-serviceable after you order, we will cancel and refund in full.

2. Dispatch and delivery timelines

Orders are dispatched within 24 to 48 hours of order confirmation on working days. Estimated delivery after dispatch is 2–3 working days for metro cities and 3–5 working days for the rest of India. Working days exclude Sundays and public holidays. These are estimates made in good faith; delays can occur due to weather, courier disruption or other events beyond our control, and we will keep you informed through tracking updates. If your order has not arrived within the estimated window, contact customer care (care@acceliasante.com, +91 84659 99925 (Monday to Friday, 9:00 am to 6:00 pm)) or raise a ticket with the Grievance Officer.

3. Shipping charges and cash on delivery

Shipping is free on all orders — there are no delivery charges. Cash on delivery is available on single-product orders placed on the Website, at no additional charge. The full amount payable is shown before you confirm the order; nothing is added after checkout.

4. Tracking, delivery and failed delivery

You will receive a tracking link on dispatch. Please ensure someone is available to receive the package and, for cash on delivery, to pay the exact amount. Our courier will attempt delivery three times before returning the package to us, at our cost. If a prepaid order is returned undelivered despite these attempts, we will contact you to re-ship where feasible or refund the product price in full.

5. Title, risk and receipt — please record your unboxing

Title and risk in the products pass to you on delivery. Please check the package on receipt; if it appears tampered with or damaged, you may refuse delivery and inform us — such refusals are treated as damaged-item cases under the Return, Refund & Cancellation Policy. We strongly recommend taking a video while opening the package: under that Policy, an unboxing video is the required proof for damaged, wrong, expired or leaking item claims.